Storage Leamouth Privacy Policy
This Privacy Policy explains how Storage Leamouth collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It also describes the legal bases we rely upon, how long we keep data, with whom we may share it, and the rights you have under data protection law, including the UK General Data Protection Regulation and related legislation.
This Privacy Policy applies to all Storage Leamouth customers, as well as individuals who make enquiries or otherwise interact with us, within our local service area, whether in person, by telephone, through our website, or through any other communication channel.
Data Controller
Storage Leamouth is the organisation responsible for determining the purposes and means of processing your personal data. For the purposes of this Privacy Policy, Storage Leamouth is the data controller in relation to all personal data described here.
Categories of Personal Data We Collect
We may collect and process the following categories of personal data about you, depending on how you interact with us and which services you use:
Identification and contact information, such as your full name, postal address, billing address, contact address, date of birth where required for identity verification, and any other details you provide for account setup.
Contact details for communication, such as your email address and other contact details you choose to share so that we can send confirmations, invoices, service updates and respond to your enquiries.
Account and contract information, including customer account numbers, contract start and end dates, the type and size of storage unit, access permissions, payment history, and records of services you have taken or requested.
Payment and billing information, such as payment method details, billing history and information required for invoicing and transaction processing. Where necessary, we work with payment service providers who process payment card information securely on our behalf.
Communication records, including your enquiries, feedback, complaints and correspondence with our team, as well as notes of telephone conversations or in person discussions where relevant to your contract or our services.
Security and access information, including records of visits to our site, unit access logs where applicable, CCTV footage in and around the facility for safety and security, and any incident reports relating to your use of our services.
Technical data relating to online interactions with our website or digital services, such as IP address, device information, usage data and preferences, to the extent necessary for security, service delivery and website performance.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quotation, sign a storage agreement, pay for services, visit our facility, or communicate with us by any channel. We may also collect information automatically when you use our website or digital tools, and from third parties such as payment providers and, where lawful, credit reference or identity verification services.
Purposes and Lawful Bases for Processing
We only process your personal data when we have a lawful basis under data protection law. Storage Leamouth typically relies on one or more of the following grounds:
Performance of a contract. We process your personal data to take steps at your request before entering into a contract and to fulfil our obligations under a storage or related services agreement. This includes processing bookings, setting up customer accounts, managing access to storage units, communicating about your contract, and handling payments.
Compliance with legal obligations. We process certain data where required to comply with applicable legislation, regulatory requirements, tax and accounting rules, and to assist law enforcement or regulatory authorities where we are legally obliged to do so.
Legitimate interests. We may process your personal data where it is necessary for our legitimate interests or those of a third party, and where your interests and fundamental rights do not override those interests. These interests include ensuring the security and integrity of our premises and systems, preventing fraud, managing and improving our services, maintaining accurate records, and exercising or defending legal claims.
Consent. In limited cases, we may rely on your explicit consent, for example for certain types of marketing communications or optional services that are not necessary for your contract. Where we rely on consent, you are free to withdraw it at any time, and this will not affect the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To process enquiries, provide quotations and advise you about our storage services and availability in your area.
To create and manage customer accounts, handle reservations, and administer storage agreements and related services.
To process payments, issue invoices and receipts, and manage debt recovery or payment disputes where necessary.
To provide security, including controlling access to the facility, monitoring for unauthorised activities, and maintaining CCTV systems for the safety of customers, staff and property.
To respond to your questions, requests and complaints, and to provide customer support throughout your relationship with Storage Leamouth.
To manage our business operations, including accounting, auditing, reporting, service improvement and staff training.
To comply with legal and regulatory obligations and cooperate with regulatory and law enforcement requests where we are required to do so.
To send you service messages and information relating to your current contract, such as changes to terms, access information, safety notices or operational updates.
With your consent where required, to send you information about services, promotions or news that may be of interest to you, and to manage your communication preferences.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.
Customer account and contract information is typically retained for the duration of the contract and for a period after its termination in line with statutory limitation periods and regulatory expectations, so that we can respond to queries, address disputes, and demonstrate compliance with our obligations.
Payment and billing data is retained for the period required by tax, financial and anti fraud regulations.
CCTV footage and site access records are generally retained for a limited period sufficient for security, incident investigation and legal purposes, unless a specific image or record needs to be kept longer as part of an ongoing investigation or claim.
Where we rely on consent for marketing communications, we keep relevant contact details and preference records until you withdraw consent or object, at which point we will stop such processing and, where appropriate, retain limited information necessary to respect your wishes.
Sharing Your Personal Data and Use of Processors
We do not sell your personal data. We may share your data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy and in compliance with data protection law.
Service providers and processors. We may engage third party service providers to act as data processors on our behalf. These may include providers of payment processing, invoicing and accounting systems, IT hosting and maintenance, security and CCTV system support, customer management platforms, and professional advisers such as accountants or legal advisers. These processors are only permitted to use your personal data in accordance with our documented instructions and are required to implement appropriate security measures.
Other third parties. We may share personal data with law enforcement agencies, regulators, government bodies or courts where required by law or necessary to protect our rights, property, customers or staff. We may also share data with debt recovery agencies or professional advisers in connection with the recovery of outstanding sums or the management of legal claims.
International transfers. If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your data and your rights.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, accidental loss, alteration or disclosure. These measures include access controls, secure storage, staff training on data protection, and appropriate procedures for dealing with suspected data breaches.
Your Data Protection Rights
Under data protection law, you have several rights in relation to the personal data we hold about you. These rights are subject to certain conditions and exemptions. You have the right to:
Access your personal data and receive a copy of the information we hold about you, along with information about how we process it.
Request correction of inaccurate or incomplete personal data, so that we can keep our records up to date and accurate.
Request erasure of your personal data where there is no compelling reason for us to continue processing it, for example where the data is no longer needed for the original purpose and we have no legal obligation to retain it.
Request restriction of processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or our grounds for processing it.
Object to processing based on our legitimate interests, including any direct marketing, where you believe your interests or fundamental rights and freedoms override our interests.
Request the transfer of certain personal data to you or to another organisation in a structured, commonly used and machine readable format, where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on your consent to process your personal data, without affecting the lawfulness of processing carried out before withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your rights, or if you have any questions or concerns about how Storage Leamouth handles your personal data, you can contact us using the contact details provided on our website or at our facility. We will respond in accordance with applicable data protection laws.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would however appreciate the chance to address your concerns directly before you approach a supervisory authority and encourage you to contact us in the first instance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal or regulatory obligations, or the way we process personal data. Any updates will be made available at our premises and on our website, and the revised version will apply from the date it is published.
Your continued use of Storage Leamouth services after any changes to this Privacy Policy will be taken as your acknowledgement of the updated terms.
