Storage Leamouth Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Leamouth provides storage, removal and related services. By making a booking, paying a deposit, using our storage facilities or instructing us to carry out removal or associated services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the person, firm or company who requests or purchases services from Storage Leamouth.

Services means storage, removal, packing, loading, unloading, transportation, and any other services that we agree in writing to provide.

Goods means the items, belongings or property which the Customer asks us to store, move or handle in connection with the Services.

Contract means the agreement between Storage Leamouth and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Scope of Services

Storage Leamouth provides secure storage facilities and removal services for domestic and commercial customers. The precise scope of the Services will be detailed in our written quotation or booking confirmation, which may include:

Short-term or long-term storage of Goods.

Collection and delivery of Goods to or from the storage facility.

Removal of Goods between addresses.

Optional packing, unpacking and furniture dismantling or reassembly, if specifically agreed.

Any Services not expressly stated in our written quotation or confirmation are excluded and may be charged separately if requested.

3. Booking Process

3.1 Enquiries and quotations

Customers may request an indicative quotation for storage or removal services by providing accurate information regarding the type, quantity and nature of Goods, access details, locations, and preferred dates. Quotations are based on the information supplied and are not binding if that information is incomplete or inaccurate.

3.2 Provisional bookings

Any provisional booking or verbal indication of availability is not a confirmed booking. We may withdraw or amend such indications at any time prior to written confirmation.

3.3 Confirmation of booking

A booking is only confirmed when we have:

Issued a written confirmation or invoice setting out the Services to be provided, the price and any applicable charges; and

Received any required deposit or advance payment in cleared funds by the deadline we specify.

3.4 Changes to bookings

Any requested changes to dates, addresses, scope of work, storage unit size or other key details are subject to availability and our agreement. We may adjust the price, schedule or other terms to reflect those changes. Changes are not effective until confirmed by us in writing.

4. Customer Responsibilities

The Customer is responsible for:

Providing complete and accurate information about the Goods and all locations involved.

Ensuring that appropriate access and parking are available at all relevant addresses and at the storage facility, including obtaining any necessary permissions or parking arrangements.

Ensuring that Goods are properly prepared and packed, unless packing services have been agreed as part of the Contract.

Complying with all waste, recycling and disposal regulations relevant to any Goods or materials handled in connection with the Services.

Notifying us in advance of any special handling requirements, fragile items, or Goods of high value or unusual nature.

5. Goods Not Accepted for Storage or Removal

We do not accept the following Goods for storage or removal and they must not be included with any consignment or placed in storage units:

Perishable goods, food or living plants and animals.

Explosives, weapons, munitions or ammunition.

Flammable or hazardous materials including fuels, oils, gases, chemicals, paint thinners, solvents, fireworks or similar items.

Illegal items, stolen property or items which it is unlawful to possess or transport.

Waste, including clinical or medical waste, toxic or contaminated materials, or any item designated as hazardous waste.

If such items are discovered, we may arrange for their removal, disposal or treatment at the Customer's cost and may notify the appropriate authorities if required by law.

6. Price and Payment Terms

6.1 Pricing

Prices for Services are set out in our written quotation or booking confirmation. Unless stated otherwise, prices are exclusive of any government taxes, tolls, congestion or access charges that may apply, which may be added where relevant.

6.2 Deposits and advance payments

We may require a deposit or full advance payment to secure a booking. The amount and due date for payment will be specified in our quotation or confirmation. Bookings may be released or cancelled if deposits or advance payments are not received by the required date.

6.3 Ongoing storage charges

Storage charges are normally invoiced in advance for each billing period. The Customer must ensure that payments are made on or before the due date shown on the invoice. We reserve the right to adjust storage charges from time to time by giving reasonable notice.

6.4 Method of payment

We may accept various payment methods as notified to the Customer. Payment is considered received only when cleared funds are credited to our account.

6.5 Late or non-payment

If any sum due is not paid by the due date, we may, without prejudice to any other rights:

Charge reasonable late payment fees or interest at a rate not exceeding the maximum allowed by law.

Refuse to carry out removal services or withhold delivery of Goods.

Exercise a lien over any Goods in our possession until all outstanding balances are settled in full.

After giving reasonable notice, arrange for the sale or disposal of Goods to recover unpaid charges in accordance with applicable law, remitting any surplus to the Customer where required.

7. Cancellations and Postponements

7.1 Cancellation by the Customer

The Customer may cancel the Services by giving us written notice. Any refund of deposits or charges will depend on the notice period and the nature of the Services. As a general principle:

If cancellation is received well in advance of the scheduled date, we will make reasonable efforts to mitigate costs and may refund part of any deposit at our discretion.

If cancellation occurs close to the scheduled date, we may retain all or part of the deposit and charge for any costs already incurred or committed.

Specific cancellation terms may be set out in our quotation or confirmation and will take precedence over this general guidance.

7.2 Postponement by the Customer

Requests to postpone or reschedule Services are subject to availability and our agreement. We may apply reasonable administrative or rescheduling charges and adjust the price where our costs increase as a result.

7.3 Cancellation by Storage Leamouth

We may cancel or suspend Services where:

The Customer is in breach of these Terms and Conditions or has provided incorrect or misleading information.

Payment is not received by the due date.

External circumstances beyond our reasonable control make it impossible or unsafe to carry out the Services as planned.

In such cases, we will endeavour to notify the Customer as soon as practicable and, where reasonable, propose alternative arrangements. Our liability in such circumstances will be limited as set out in the liability section below.

8. Access, Loading and Delivery

The Customer must ensure adequate access at collection points, delivery addresses and any relevant premises. This includes ensuring that entrances, lifts, stairways, corridors and doorways are suitable for moving the Goods, and that vehicles can park, load and unload lawfully and safely.

Where access is restricted or significantly different from what has been described to us, we may:

Apply additional charges to cover extra time, labour or equipment.

Refuse to handle certain items if there is a risk of damage or danger to persons or property.

Adjust the timetable for completion of the Services.

Customers must inspect Goods upon delivery or placement into storage where reasonably possible and should promptly notify us of any concerns.

9. Storage Conditions and Customer Access

Goods will be stored in designated units or areas at our facility or another facility we reasonably select. Storage is provided on the understanding that:

The Customer remains responsible for insuring the Goods unless we have specifically agreed in writing to arrange cover.

The Customer will not store prohibited items or use the storage space for any activity other than storage of Goods.

Access to stored Goods may be provided during advertised opening times, subject to reasonable identification and security checks. We may charge a fee for special access arrangements or out-of-hours access.

We may move Goods between units or within the facility for operational, safety or security reasons, taking reasonable care to preserve their condition.

10. Waste, Recycling and Disposal Regulations

Customers must comply with all applicable waste and environmental regulations. In particular:

Goods that are rubbish, waste or require special treatment must not be included with normal consignments or stored as ordinary household or office items.

Certain items, such as electrical equipment, batteries, tyres, liquids, and building materials may be subject to specific disposal rules and may incur additional charges if we are asked to remove or dispose of them.

If we agree to remove waste or unwanted items as part of a service, we will do so in accordance with relevant laws and regulations. Additional fees may apply depending on the nature and quantity of material.

We reserve the right to refuse to handle or transport any Goods which appear to be waste or which, in our reasonable opinion, cannot lawfully or safely be handled, stored or disposed of.

11. Liability and Limitations

11.1 Our duty of care

We will exercise reasonable care and skill in providing the Services and in handling, storing and transporting Goods.

11.2 Exclusions of liability

We are not liable for loss or damage arising from:

Inherent defects, weaknesses or characteristics of the Goods, including wear and tear, age or pre-existing damage.

Failure of the Customer to pack Goods properly when packing is not part of the Services.

Acts or omissions of the Customer or any third party not acting under our control.

Events outside our reasonable control, including extreme weather, natural disasters, strikes, traffic conditions, accidents or actions of authorities.

Loss of profits, business interruption, loss of data, loss of use or any indirect or consequential loss, even if we have been advised of the possibility of such loss.

11.3 Limits on compensation

Unless otherwise agreed in writing, our total liability for any loss of or damage to Goods, or for any other claim arising out of the Services, shall not exceed a reasonable replacement value having regard to the nature and condition of the Goods and the fees paid for the relevant Services. We may apply standard per-item or per-consignment limits, which will be available on request.

11.4 Customer insurance

The Customer is strongly advised to obtain and maintain appropriate insurance cover for the full replacement value of the Goods during transit and storage. We are not responsible for arranging insurance unless we expressly agree to do so in writing as part of the Contract.

12. Claims and Complaints

Any visible damage or shortfall in Goods should be reported to us as soon as reasonably possible and in any event within a reasonable time after discovery. Complaints about our Services should be made in writing, giving full details of the issue and any supporting information.

We will investigate all genuine complaints and aim to respond promptly. The Customer must give us a reasonable opportunity to inspect any alleged damage and to assess the circumstances before any repair, replacement or disposal of Goods takes place.

13. Termination of Storage

Either party may terminate ongoing storage arrangements by giving written notice in accordance with any minimum period specified in our confirmation or invoice. At the end of the notice period:

The Customer must remove all Goods and leave the storage unit or space clean and free of rubbish.

All outstanding charges, including any cleaning or disposal fees, must be paid in full.

If Goods are not removed by the termination date, we may continue to charge storage fees or, after giving reasonable notice, exercise our rights to sell or dispose of the Goods in order to recover unpaid sums, in accordance with applicable law.

14. Data Protection and Privacy

We will collect and use personal data in accordance with applicable data protection laws. Personal information is used to manage bookings, provide Services, receive payments, and meet legal or regulatory obligations. We will take reasonable steps to keep personal data secure and will not sell it to third parties. Further details may be provided in a separate privacy notice.

15. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force when the Customer makes a booking or enters into a new Contract will apply to that Contract. Any changes to key commercial terms for ongoing storage arrangements will be notified to the Customer with reasonable notice.

16. Governing Law and Jurisdiction

These Terms and Conditions and any Contract between Storage Leamouth and the Customer shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by either party in exercising any right or remedy shall operate as a waiver of that or any other right or remedy. The Customer may not assign or transfer any rights or obligations under the Contract without our prior written consent. Nothing in these Terms and Conditions is intended to confer any rights on any third party.

By proceeding with a booking, using our storage facilities, or instructing us to carry out removal or related services, you acknowledge and agree that these Terms and Conditions form the basis of our relationship and apply to all Services provided by Storage Leamouth, unless otherwise agreed in writing.