Leamouth Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Leamouth Storage provides self-storage and associated storage services to customers in the United Kingdom. By making a booking, paying a deposit, accessing a unit, or otherwise using the service, you agree to be bound by these terms. If you do not agree, you should not proceed with the booking process or use the storage facility. The purpose of these terms is to make the storage agreement clear, fair, and workable for both parties.

In these terms, references to “we”, “us”, and “our” mean the storage provider operating the service, and “you” or “your” means the customer or account holder. These terms apply to Leamouth Storage services whether the storage space is used for personal, domestic, or business purposes, unless a separate written agreement states otherwise. We may update these terms from time to time to reflect operational changes, legal requirements, or improvements to our service. Any updated version will apply from the date specified in the revised terms.

The storage agreement is formed only when we accept your booking and confirm your space in writing or by electronic confirmation. Until confirmation is issued, any enquiry, reservation, or payment does not guarantee availability. We may refuse or cancel a booking where there is a reasonable concern about identity, payment, prohibited goods, legal compliance, or misuse of the service. You are responsible for ensuring that all information supplied during the booking process is complete, accurate, and kept up to date.

To reserve a unit, you may be asked to provide identification, contact details, billing information, and the intended use of the storage space. We may also ask for proof of address or additional verification where required by law, fraud prevention controls, or risk management procedures. The size, type, and location of the storage space will be specified at the time of booking, together with any relevant access conditions, minimum hire period, or special instructions. You must check all booking details carefully before acceptance.

Use of the service may be subject to a minimum term, notice requirement, or advance payment. Any introductory price, offer, or promotional rate will apply only for the stated period and only if the stated conditions are met. We reserve the right to correct obvious pricing errors before confirming the booking. A confirmed booking is personal to you and may not be transferred, assigned, or sub-let without our prior written consent. Any attempt to do so may result in immediate termination of the agreement.

Payment for Leamouth Storage units must be made in accordance with the payment terms shown at the time of booking or in the invoice provided. Charges may include storage rent, administration fees, key or access device charges, deposits, late payment fees, cleaning fees, disposal charges, and any other applicable sums clearly identified in advance. Unless stated otherwise, fees are payable in advance and must be paid on the due date. We may collect payment by direct debit, card, bank transfer, or another approved method. If a payment fails, we may suspend access until the balance is cleared.

If you do not pay any amount when due, we may charge interest and reasonable recovery costs to the extent permitted by law. Continued non-payment may lead to restriction of access, sale of goods where lawful, or termination of the agreement after appropriate notice. Any deposit taken is held as security against unpaid charges, damage, cleaning, missing items, or other breach of contract. Subject to any lawful deductions, deposits will normally be returned after the account is settled and the unit is vacated in acceptable condition.

You may cancel a booking before the storage period begins, but cancellation rights and any refund entitlement depend on the circumstances, the stage of the booking, and whether the service has already started. If you cancel after confirmation but before access begins, an administration charge or reasonable deduction may apply where permitted by law and disclosed in advance. If you are a consumer and have booked online, you may have statutory rights under UK consumer law, although these may be affected once the service has started with your request.

If you end the storage agreement, you must remove all goods, return any access device, and leave the unit clean and empty by the end of the notice period or minimum term. Charges continue until the unit is fully vacated and inspected, even if you have stopped using it. We may dispose of abandoned items, left-behind waste, or unauthorised goods in accordance with the contract, applicable law, and any instructions required for safe handling. Any removal or disposal cost may be passed on to you where lawful.

You must store only lawful, safe, and permitted items. Prohibited items include, without limitation, illegal substances, stolen goods, firearms, explosives, compressed gas cylinders, toxic or hazardous materials, perishable food, live animals, and any item that may cause injury, contamination, odour, infestation, or fire. You must not use the unit as living accommodation, a place of business open to the public, or a location for activity that breaches law or regulation. We may inspect a unit where reasonably necessary for safety, compliance, maintenance, emergency response, or suspected breach of contract.

All goods stored remain at your sole risk unless loss or damage is directly caused by our negligence or breach of duty. Leamouth Storage does not provide insurance cover unless expressly stated in a separate written policy or add-on. You are strongly advised to arrange suitable insurance for the full replacement value of your goods, including any items at risk of theft, water damage, fire, impact, or accidental damage. We are not responsible for indirect loss, loss of profit, sentimental value, or consequential damages, except where such exclusion is not permitted by law.

Our total liability to you for any claim arising from the storage service shall be limited to the amount paid by you for the relevant storage period or such other amount as may be required by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. You are responsible for ensuring goods are packed, secured, labelled, and stored appropriately for the conditions of the unit and for the nature of the items held within it.

Waste regulations must be followed at all times. You must not leave rubbish, packaging, pallets, liquids, chemicals, electronics, batteries, tyres, paint, oils, or construction waste in the unit, on site, or in any shared area unless specifically permitted and lawfully handled. Any waste generated by moving, unpacking, or clearing your storage space remains your responsibility unless we have agreed in writing to remove it as part of a charged service. You must comply with all applicable UK environmental, waste carriage, and disposal rules when using the storage service.

If waste or contamination is found in or around your unit, we may remove it, arrange lawful disposal, or instruct a specialist contractor where needed for safety or compliance. Any resulting costs, including cleaning, skip hire, hazard handling, contamination remediation, or administrative fees, may be charged to you. You must not abandon goods or leave materials that require special disposal without prior written consent. If your items are likely to generate waste, fumes, leakage, or pest risk, you must notify us in advance and take suitable protective measures.

We may suspend or terminate access immediately if you breach these terms, fail to pay, store prohibited goods, create a safety risk, or otherwise misuse the storage space. Termination does not affect any accrued rights, including sums owed, damage claims, or lawful disposal rights. If the agreement ends, you remain responsible for all charges until the unit is returned empty and in acceptable condition. Failure to collect goods by the agreed date may result in continued charges and, where lawful, removal or sale of items after the necessary notice process.

We may vary opening hours, access arrangements, security procedures, or site rules for operational, safety, or legal reasons. Temporary interruption of access due to maintenance, emergency conditions, weather, utility failure, or enforcement action will not usually entitle you to compensation, provided we act reasonably and restore access as soon as practicable. You must comply with all signage, instructions, and reasonable directions given for the safe use of the premises. Failure to follow operational rules may result in restricted access or termination of the agreement.

Each party agrees to keep confidential any non-public information obtained through the storage relationship, except where disclosure is required by law, court order, insurers, professional advisers, or enforcement authorities. We may process personal data in accordance with UK data protection laws for booking, administration, billing, security, fraud prevention, debt recovery, and legal compliance purposes. You must ensure that any person using the unit on your behalf is authorised by you and aware of these terms. You remain responsible for the actions of anyone you allow access to your storage space.

These terms are intended to be legally enforceable and interpreted under the laws of England and Wales. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right will operate as a waiver of that right. A person who is not a party to the agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term unless expressly stated otherwise.

The governing law of this storage agreement is the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction unless mandatory law provides otherwise. By using Leamouth Storage services, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that the goods placed into storage are owned by you or that you have full authority from the owner to store them. These terms are drafted to support a clear and lawful storage relationship and to reduce the risk of dispute by setting out each party’s responsibilities in plain language.

For the avoidance of doubt, nothing in these terms affects your statutory rights as a consumer where applicable. In particular, where UK law gives you rights that cannot be limited or excluded, those rights will continue to apply. If there is any inconsistency between these terms and any mandatory legal requirement, the legal requirement will prevail to the extent of that inconsistency. The remainder of the agreement will still be enforceable so far as permitted by law, and all references to the service include any reasonable replacement or equivalent service offered by us.

These terms are designed for a practical and compliant storage arrangement and may be applied alongside any separate written notice, inventory record, access rule, or invoice issued in relation to your account. Where a specific document states different rules for a particular service feature, that document will apply to that feature only, provided it does not conflict with mandatory law. By continuing to use the service after any update, you accept the revised terms for future storage periods. If you are unsure about any part of the agreement, you should review it carefully before proceeding.